A-Z Guide

Below you will find answers to our most frequently asked questions. If you can't find the answer you're looking for, please contact us directly by phone at (251) 208-5605.


Located in the heart of downtown Mobile, AL:
6 Joachim Street
Mobile, AL 36602

Accessibility and Special Needs

The Saenger Theatre is committed to accommodating the needs of individuals with disabilities for all events in accordance with the Americans with Disabilities Act.The Box Office policy is to sell one wheelchair ticket and one companion ticket together. Patrons with special needs are encouraged to contact the Box Office in advance at 251-208-7381. For guests with special needs, the Saenger Theatre has a limited number of wheelchairs to transport guests to their event. To arrange transport, contact 251.208.5605 prior to an event.

During an event, guests can ask the closest Saenger Theatre team member for assistance.

Accessible Parking

Accessible parking is located in all nearby parking lots. Spots are available on a first-come, first-serve basis.


The Saenger Theatre is serviced by the Mobile Regional and Downtown Airports and is accessible by public transportation, car service, and taxi from all airports.

Alcohol Policy

All guests may be required to show ID to purchase alcohol. Guests are not permitted to bring in alcoholic beverages from outside and may not leave with alcohol purchased inside The Saenger Theatre.  Management reserves the right to refuse the sale of alcohol to any guest.

Animal Policy

Service animals for guests with disabilities are welcome at The Saenger Theatre and must remain on leash or in a harness. All other animals are prohibited.

Automated External Defibrillators (AEDs)

AEDs are managed by the EMT on duty.


The Saenger Theatre ATM is located on the first floor near the rear lobby.

Baby Changing Stations

All restrooms are equipped with baby changing stations. Please see Restrooms for a list of the locations.

Banners and Signs

Please notify your Stage Manager if a banner or sign will be needed for your event. Improper notification and hanging of signs could incur a fee for damage.

Bag Policy

Bags will be permitted throughout the facility. Guests entering the Saenger Theatre are subject to search at the discretion of Management. Please note that bag policies are subject to change based on event.

Coat Check

Upon request the Saenger Theatre can provide coat check for your event.  Check with your Stage Manager for more details.  We are not responsible for any property that is lost, stolen, or damaged.


Concession stands are open for select events. When open, these stands offer a variety of food and beverages for purchase. Credit and debit payments are taken.


For detailed directions to The Saenger Theatre, please visit our Directions & Parking page.  


The Saenger Theatre does not have an escalator/elevator. For those needing accomodations, please contact the box office to purchase accessible seating.

Emergency Evacuation

The Saenger Theatre team members have been trained in emergency preparedness and evacuation procedures. Evacuation routes may change due to the location of the emergency. In the event of an emergency, please listen for direction via the intercom system and follow the direction of the Saenger Theatre team for your safety and the safety of others.

Employment Opportunities

To inquire about joining our team, visit our Employment page for an up-to-date listing of available positions.

First Aid

The Saenger Theatre is equipped with standard First Aid supplies. During public events and at the discretion of event planners, certified First Aid personnel will be available. In the event of an emergency, please go to the first available team member for assistance.

Food and Beverage

All catering and concessions are provided exclusively in-house.  

Guest Services

The Saenger Theatre is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should seek any Saenger Theatre team member throughout the facility.  

Hosting an Event

The Saenger Theatre is the perfect place to host your next event. For more information on hosting your event or party at our facilities, please call our Sales Department at 251.208.5606.

Inclement Weather Policy

The Saenger Theatre rarely cancels or postpones events due to inclement weather. Should a decision be made to cancel or postpone an event, this information will be posted immediately on our website and social media channels.


Latecomers will be seated at the discretion of the Theatre Management during appropriate pauses in the program. Saenger Theatre policy is to begin performances at the advertised curtain time.


The Saenger Theatre is located in the heart of downtown Mobile, AL with numerous hotels within walking distance. For a comprehensive list of hotels and attractions, please visit www.mobile.org.

Lost and Found

Please contact our Security Department at 251.208.5605 to inquire about the possible recovery of any lost items. If you have lost an item while at an event, please speak with an Event Services Representative, Security Officer, or Saenger Theatre Manager for further assistance.

Lost Children or Companions

If you become separated from your child or companion during an event, please seek the nearest Event Services Representative, Security Officer, or Saenger Theatre team member for assistance.

Non-Profit Fundraising Opportunity

Oak View Group offers fundraising opportunities to non-profit organizations at the Mobile Convention Center and Saenger Theatre by allowing them to staff concession areas to raise money. For more information, please contact us for eligibility requirements.


There are many parking options near The Saenger Theatre. Please visit our Directions & Parking page for additional information.


As a courtesy to other patrons, please silence or turn off cell phones.


Men and Women's restrooms may be found at the following locations in The Saenger Theatre:

First Floor near entrance

Second and Third Floor


The Saenger Theatre is committed to providing a safe and enjoyable atmosphere. Any guest in need of assistance during an event should notify an Event Services Representative, Security Officer, or any other Saenger Theatre Manager. If you see something, say something, please report suspicious activity to our security team at 251.208.5605.


There is no smoking permitted anywhere in The Saenger Theatre.  Smoking is permitted in outdoor areas.  This policy is strictly enforced.

Sponsorship/Advertising Opportunities

To learn more about advertising opportunities at The Saenger Theatre, please contact our Sales and Marketing Department at 251.208.2125 or ryan.foster@oakviewgroup.com.


If needed, guests may bring strollers to an event at The Saenger Theatre.  Strollers cannot be left in the aisles, but a Saenger employee can assist with placing the stroller in a secure location.

Team Member Recognition

The Saenger Theatre is proud of its commitment to customer service and we are pleased when we hear of team members who perform in an exemplary manner. If you would like to give any of our team special recognition, please email your recommendations to rfoster@oakviewgroup.com

Volunteering at the Saenger Theatre

If interested in joining the Saenger Volunteer Usher Program, please contact Kelly Haven at kelly.haven@oakviewgroup.com

Water Fountains

Water fountains are located on the first floor in the rear lobby